Shipments and returns

Next Day Delivery:

Orders placed prior to midday thru our website will be delivered the next business day, if NZ fast postage is selected when placing your order.  If you have any special instructions, please write these in the area provided when placing your order. For any other queries, please don't hesitate to give us a call on (09)528-7052 during business hours and on Satuday between 10am and 4pm.

Timing of shipping:

Packages are generally dispatched the same day of receipt of payment and are shipped via your preferred shipping method.  Whichever shipment choice you make, we will provide you with a tracking number to identify the progress of your delivery. Orders placed within New Zealand before December 19th are guaranteed delivery prior to Christmas.

Fees and grouped orders:

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight and size of the shipment. We advise you to group your items in one order. We can group two distinct orders placed separately, and shipping fees will be combined if requested. Your package will be dispatched at our risk, and special care is taken to protect fragile objects.

Returns and lost shipments:

Boxes are amply sized and your items are well-protected.  In the event your item goes missing during shipping, we will send a replacement product and seek compensation ourselves for the missing item. If your item is the last we have in stock, we will contact you to see if you would like to either select a different product or get a refund on the product.

Making a claim:

In the event your item is damaged or lost in transit, you can make a claim using your invoice number. There are no complicated forms to fill out, just simply click on our contact link and in the subject line choose "Claims". Or you can simply call us by phoning (0649)528-7052 anytime during business hours Mon-Sat, New Zealand time. Our aim is to provide the best possible service and quality of product we possibly can.